Wavepals.com helps you confirming bookings with different service providers (e.g. surf camp), in different destinations around the world. We do not own or run any service providers (e.g. surf camp) ourselves.
The deposit fee is NOT refundable.
If you cancel your booking up to 14 days before arrival, Wavepals will issue a voucher (amounting your deposit fee) that can be used for the period of 1 year (from the starting date of the contracted services) for the same destination/service provider (e.g. surf camp).
This voucher is personal and non-transferable.
In case of groups: If there is a cancelation within a travel party, the deposit cannot be claimed or discounted as part of the total balance of the party booking. A individual voucher(s) will be issued in the name of the person(s) that cancelled, and not in the name of the party leader (usually booking "name"/person) thus cannot be used as a discount within the travelling group final payment balance.
If cancellation is less than 15 days from arrival date or in the event of a no-show you are not entitled to a voucher. The remaining balance to be paid to the final service provider (e.g. surf camp) may be claimed in full by the final service provider (e.g. surf camp).
Your contract is with the final service provider (e.g. surf camp) and not with Wavepals.com, meaning:
The service provider (e.g. surf camp) is responsible to provide you with the contracted services. Wavepals.com is not responsible for any losses, damages, changes or other problems occurring before, during or after your stay/service. It works, and so far we have not had a single complain and in the highly unlikely event of a problem arising, our liability to you, if any, is limited to the deposit and the reservation fee you paid.
Guincho Kite Courses Special Terms
Lanzarote Kite Camps Special Terms